Returns and Refunds Policy

Returns and Refunds Policy

Last updated: 30 July 2026

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the EU Consumer Rights Directive, you have the right to cancel your order and return any item within 14 days of receiving your goods, for any reason and without penalty.

To exercise this right, you must inform us of your decision before the 14-day period expires. You can do this in either of these ways:

Once you have notified us, you must return the goods to us within 14 days. Please ensure items are securely packaged to avoid damage in transit.

2. Return Shipping Costs

Change of mind returns: if you are returning an item because you have changed your mind, the cost of return shipping is your responsibility. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Faulty, damaged, or incorrect items: if you are returning an item because it is faulty, damaged on arrival, or not as described, we will cover the full cost of return shipping. Please contact us at sales@ezidri-eu.com before sending the item back and we will arrange collection or provide a prepaid return label.

3. Condition of Returned Goods

You are free to examine and test your Ezidri as you would in a shop. Returning the goods complete and in their original packaging helps us resell them and avoids any deduction, but it is not a condition of your right to cancel.

We may deduct an amount from your refund to reflect any reduction in the value of the goods, but only where that reduction has been caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. We do not charge restocking fees.

4. Refunds

We will refund you within 14 days of being informed of your decision to cancel. We may withhold the refund until we have received the goods back, or until you supply evidence that you have sent them, whichever is the earlier.

Your refund will include the original purchase price and the standard delivery cost you paid at checkout. If you chose an express or upgraded delivery option, we will refund the equivalent of our standard delivery cost. We will refund using the same payment method you used for your original purchase.

5. Our 30-Day Happiness Guarantee

In addition to the statutory rights described in this policy, we offer a voluntary 30-day happiness guarantee. If you are not happy with your Ezidri within 30 days of receiving it, contact us at sales@ezidri-eu.com and we will discuss your options with you.

This is a commercial guarantee offered by us in addition to your legal rights. It does not limit or replace your statutory 14-day right of withdrawal or the two-year legal guarantee of conformity described below.

6. EU Two-Year Legal Guarantee of Conformity

EU law gives you a two-year legal guarantee on all goods from the date of delivery. If your product develops a fault within this period that was present at the time of delivery, you are entitled to a repair, replacement, or refund.

For faults reported within the first 12 months, we will assume the fault was present at the time of delivery unless we can demonstrate otherwise. For faults reported between 12 and 24 months, you may be asked to provide evidence that the fault was present at the time of delivery.

This legal guarantee is your right under EU law and is not limited by any commercial guarantee we offer.

7. Commercial Warranty

All Ezidri dehydrators are covered against defects in materials and workmanship under normal domestic use for two years from the date of purchase. This is provided alongside, and does not limit, your statutory rights set out above.

It does not cover damage caused by misuse, accidental damage, unauthorised modifications, or normal wear and tear.

To make a claim, email us at sales@ezidri-eu.com with your order number and a description and photo of the issue.

8. How to Return an Item

Use the withdrawal form or email us at sales@ezidri-eu.com with your order number and reason for return. We will confirm the return address and any further instructions within 2 working days. Please do not send items back without first contacting us, as this may delay your refund.

9. Contact

For any questions about returns or refunds, please contact us at sales@ezidri-eu.com.