Privacy Policy

Last updated: 28 May 2026

1. Who We Are

This Privacy Policy explains how Hydraflow Industries NZ Ltd ('we', 'us', 'our') collects, uses, and protects your personal data when you visit or make a purchase from ezidri-eu.com.

Data Controller:
Hydraflow Industries NZ Ltd
10/16 Paerangi Place
Tauriko, Tauranga 3110
New Zealand
Email: sales@ezidri-eu.com

Our EU authorised representative is:

Westwood Sourcing
Haagweg 169
4812 XC Breda
Netherlands
Email: info@westwoodsourcing.com

2. What Data We Collect

We collect the following personal data when you use our website or place an order:

Identity and contact data: your name, email address, phone number, and delivery address.

Transaction data: details of products you have purchased, order value, and payment method (we do not store full card details — these are handled by our payment processor).

Technical data: your IP address, browser type, device information, and pages visited on our website.

Marketing data: your preferences for receiving marketing communications from us, if you have opted in.

3. How We Use Your Data

We use your personal data for the following purposes:

To fulfil your order (legal basis: performance of a contract). We use your name, address, and contact details to process and deliver your order, send order confirmation and dispatch emails, and handle returns or warranty claims.

To comply with legal obligations (legal basis: legal obligation). We retain certain transaction records for tax and accounting purposes as required by Dutch and EU law.

To prevent fraud and ensure security (legal basis: legitimate interest). We monitor transactions and website activity to detect and prevent fraudulent orders and security threats.

To improve our website and services (legal basis: legitimate interest). We use anonymised analytics data to understand how customers use our website and improve the shopping experience.

To send marketing communications (legal basis: consent). If you have opted in, we may send you email communications about new products, promotions, and updates. You can withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us at sales@ezidri-eu.com.

4. Who We Share Your Data With

We share your personal data with the following third parties where necessary:

Shopify Inc. — our e-commerce platform provider, which processes and stores order and customer data on our behalf. Shopify is certified under appropriate data transfer mechanisms. You can review Shopify's privacy policy at shopify.com/legal/privacy.

Payment processors — to process your payment securely. These providers operate under their own privacy policies and PCI-DSS compliance frameworks.

Delivery carriers and our logistics partner in the Netherlands — to fulfil and deliver your order. We share only the data necessary for delivery (name, address, contact number).

Taxually — our VAT compliance provider, who processes transaction data for VAT filing purposes.

Westwood Sourcing — our EU authorised representative, who may handle regulatory correspondence on our behalf.

We do not sell your personal data to third parties.

5. International Data Transfers

As a New Zealand-based business, some of your personal data will be transferred to and processed in New Zealand. New Zealand has been recognised by the European Commission as providing an adequate level of data protection.

Where data is processed by third-party providers outside the EEA in countries without an adequacy decision, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

6. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes described in this policy. Order and transaction records are kept for seven years to comply with Dutch and EU tax law. Marketing preferences are retained until you withdraw your consent. Technical and analytics data is retained for a maximum of 26 months.

7. Your Rights Under GDPR

As an EU resident, you have the following rights regarding your personal data:

Right of access: you can request a copy of the personal data we hold about you.

Right to rectification: you can ask us to correct inaccurate or incomplete data.

Right to erasure: you can ask us to delete your personal data in certain circumstances (the 'right to be forgotten').

Right to restriction: you can ask us to restrict how we process your data in certain circumstances.

Right to data portability: you can request a copy of your data in a structured, machine-readable format.

Right to object: you can object to processing based on legitimate interest, including for direct marketing.

Right to withdraw consent: where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at sales@ezidri-eu.com. We will respond within 30 days. You also have the right to lodge a complaint with your national data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).

8. Cookies

We use cookies on our website. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated.

10. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at sales@ezidri-eu.com.